Capitol Hill Medical

I have been a long time patient of Joshua Lumsden’s since 2019, and followed him from Virginia Mason to his practice now at Capitol Hill Medical. I can say with ease that he is hands down the best provider I have ever had, and I have felt lucky to be under his compassionate and knowledgeable care. He has helped me navigate through pretty serious and complex health concerns which culminated in several ER visits and surgeries, and I honestly don’t know where I would be without his thoughtful expertise and willingness to listen. Josh is the type of provider who does just that, he listens. With true empathy and concern for the wellbeing of his patients, and trust in the validity of their personal experience and bodily autonomy. Being treated by him has always felt more like a collaborative effort than prescriptive formula, he checks in with you on your feelings about his thoughts and recommendations for your health, and doesn’t push for solutions that don’t feel good to you. I can say from my personal experience that this is very rare in the medical field, and throughout my difficult experiences with my health, I more often unfortunately experienced the exact opposite. I trust him implicitly with my health, because I feel trusted by him in return. I feel comfortable coming to him with any concern, as I know he will help me find the right treatment plan that works for me. I appreciate that he treats me holistically and sees my wellbeing as interconnected, while being extremely knowledgeable and grounded in science based evidence. I value his attentiveness and responsiveness, as I know I can message him anytime and he often gets back to me right away. Joshua is very educated in queer and trans healthcare which is essential to me in a PCP as I am also queer and non-binary. I present more femme and alternative which has led to some pre judgement in the past when seeking treatment, but I have never once felt or feared that from Josh. If anything, I appreciate the kinship we share in alternative expression. The new office is lovely and Donita and Jacob at the front desk are always so warm and helpful. I love that he’s at Capitol Hill Medical now and don’t have to go through Virginia Mason to get in touch with him. I am deeply grateful to be in his care and thanks to him am now in a much better, healing and stable place with my health!

Thorough, fast. What has taken Kinwell over 3 months to accomplish with my insurance Joshua accomplished in less than 24 hours. They took time with me, provided me options I didn’t know I had as a trans person, and answers to issues that other doctors (3 prior) did not know or have an answer for. I’m so glad Im able to come here.

I'm frustrated to write this review, but I feel compelled to share my experience. I've been coming to this center since 2017 and have always appreciated the care I received from my previous physicians. However, with the arrival of the new physicians at the beginning of this year, I've noticed a significant decline in professionalism and patient care. During my last appointment with Thomas Thomson, I felt incredibly uncomfortable. As a Black man, it's disheartening to walk into a healthcare setting seeking support and instead feel like just another number. The interaction felt transactional, with minimal engagement or concern for my well-being. I was left with the impression that he was more focused on getting me in and out than on providing genuine care. When I requested a prescription refill, he seemed unsure and dismissive, despite it being filled for me in the past. His response to questions about a new prescription was equally unhelpful, as he simply referred me to another pharmacy without exploring any options. It’s frustrating when not all patients have the same insurance, and I had already confirmed that my plan wouldn't pose an issue. I sincerely miss Troy, who truly cared about his patients. The other long-time staff members still provide excellent care, but the two new physicians lack the understanding and sensitivity needed to effectively engage with patients of color. They seem more focused on prescriptions and profits than on patient care. I cannot recommend Joshua or Thomas based on my experiences. I hope the center can address these concerns and return to the standard of care that once made it a trusted place for many of us.

I followed my PCP Joshua Lumsden here from his previous clinic because he is the first provider to actually listen to my concerns. He was able to diagnose & effectively treat issues I had been dealing with forever. My quality of life has dramatically improved thanks to his care. Also, as a queer person I appreciate his service to our community.

I’ve been working with Josh for years with a few complex issues and have never felt more taken care by a pcp. Highly recommend him for gender affirming care or just a pcp that will take the time and research to genuinely help with complex issues. Thank you josh🙏🏻

Gender-affirming care? Yeah right. Hands down the worst care I have ever received from a doctor. I had a complex gender-affirming surgery that resulted in two complications, both very slow to heal wounds and a MRSA infection. I wasn't getting adequate follow-up care with my surgery team, so I reached out to my PCP at Cap Hill Medical for a referral to a wound healing center. My PCP blocked every effort I made to get this referral. First he said that insurance wouldn't cover a second opinion. Then, when I called insurance and verified that it would be covered, he continued to ignore my request for a referral, reiterating that I should seek advice from my surgery team and "ask to speak to the surgeon." I wouldn't have been asking for a second opinion if my surgery team had provided decent care. My surgeon was utterly unavailable, literally never even in the same building. After two weeks of back and forth, I finally gave up and went to a Zoomcare, where they provided the referral and honestly seemed dismayed that my wounds had gone so long untreated. Additionally, I needed regular labs done for my hormone levels and had done so every six months through Cap Hill medical. In January, as a fun surprise, my PCP added vitamin D testing to my panel without asking my consent, resulting in a $306 uncovered charge. He never apologized. I am still going back and forth with insurance and Labcorp to resolve it, 11 months later. I prefer to give feedback directly rather than just posting reviews. I shared all of this feedback with my PCP, but never received an apology, or even a response. My wife was loyal to Cap Hill Medical for years and has always spoken highly of Dr. Rongisch. All I can say is that her practice has gone WAY downhill and she should pay closer attention to the staff she's hiring.

Been a patient for over 10 years. Great place for your PCP!

Just switched to PCP care here. Front office staff were easy to work with. Was seen ontime. Doctor was attentive, warm and great listener. Felt like I had time to ask follow up questions, “why’s”, and didn’t feel rushed in and out. Appreciated that my doc took care of some things on the spot that I thought I was going to have to schedule follow up appointments for. Looking forward to continuing care here.